Shipping policy

Shipping Policy

Last updated: August 18, 2026

Thank you for shopping with Novellisse. We are committed to providing a smooth and reliable delivery experience to customers around the world.

Worldwide Shipping

Novellisse ships to customers worldwide.

Shipping availability may vary depending on the destination country, local regulations, carrier restrictions, or other circumstances outside our control.

Free Shipping

We currently offer free standard shipping on all orders, with no minimum purchase required.

Unless otherwise stated during checkout, no standard shipping fee will be charged.

Order Processing

Orders are typically processed before being handed over to the shipping carrier.

Processing times may be affected by weekends, public holidays, promotional periods, high order volumes, or other operational circumstances.

Once your order has been shipped, you will receive a shipping confirmation email when tracking information is available.

Estimated Delivery Times

Delivery times vary depending on the destination country, local postal service, customs procedures, carrier operations, and other factors.

Estimated delivery information may be provided during checkout, in your order confirmation, or in your shipping confirmation email.

Please note that all delivery estimates are approximate and cannot be guaranteed.

International orders may occasionally experience additional delays due to customs inspections, local carrier delays, weather conditions, public holidays, or other circumstances outside our control.

Order Tracking

When tracking is available, you will receive a tracking number by email after your order has been shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

In some cases, tracking information may not update immediately while the package is moving between international shipping facilities.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, any customs duties, import taxes, or local fees charged by authorities or carriers are the responsibility of the customer.

Novellisse does not control these charges and cannot predict whether they will apply.

We recommend checking your local customs regulations if you are unsure whether additional charges may apply.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us as soon as possible if you notice an error in your shipping information.

We will make reasonable efforts to update the address before the order is processed, but we cannot guarantee that changes will be possible once an order has entered fulfillment or has already been shipped.

Novellisse is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Returned or Undeliverable Packages

Packages may occasionally be returned to the sender because of:

  • An incorrect or incomplete address

  • An unsuccessful delivery attempt

  • Failure to collect the package

  • Customs-related issues

  • Refusal of delivery

  • Other carrier-related reasons

If your package is returned to us, please contact our customer support team so we can review the situation and determine the available options.

Lost Packages

If your tracking information indicates that your package has not moved for an unusually long period or you believe your shipment may have been lost in transit, please contact us.

Our support team will review the shipment information and, where appropriate, work with the shipping carrier to investigate the issue.

Packages Marked as Delivered

If your tracking information shows that your order was delivered but you cannot locate the package, please:

  1. Check around your property and any safe delivery locations.

  2. Ask household members, neighbors, building reception, or front desk staff.

  3. Contact the shipping carrier for additional delivery information.

  4. Contact Novellisse if you are still unable to locate your package.

We will do our best to assist you in reviewing the delivery.

Split Shipments

Some orders may be shipped in more than one package.

If this happens, you may receive separate tracking numbers, and the packages may arrive on different dates.

There is no additional standard shipping charge for split shipments.

Shipping Delays

While we work with our fulfillment and shipping partners to provide reliable delivery, occasional delays may occur.

Possible causes include:

  • Customs processing

  • Carrier disruptions

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Local postal delays

  • Transportation disruptions

  • Events beyond our reasonable control

Novellisse cannot guarantee an exact delivery date once a package has been transferred to the shipping carrier.

Questions About Your Order

If you have any questions regarding shipping or your order, please contact us at:

Email: support@novellisse.com

Please include your order number whenever possible so our support team can assist you more efficiently.

Novellisse reserves the right to update this Shipping Policy when necessary. Any changes will be published on this page.