Shipping Policy

Last updated: August 2026

This Shipping Policy applies to orders placed through the Novellisse online store.

Shipping Area

Novellisse currently ships exclusively to delivery addresses within Germany.

Shipping to other countries is currently not available.

Free Shipping

Novellisse offers free standard shipping on all orders within Germany.

Customers do not incur any additional shipping charges for standard delivery.

If additional or alternative shipping options are offered in the future, the applicable costs will be clearly displayed during checkout before the order is completed.

Delivery Time

The applicable estimated delivery time will be displayed on the relevant product page or during the ordering process before the order is completed.

The delivery period begins after the order has been successfully received and confirmed or, for payment methods requiring advance payment, after successful payment processing.

For orders containing multiple items, the delivery time may be based on the item with the longest stated delivery time.

Shipping and Delivery

Delivery will be made to the shipping address provided by the customer during the ordering process.

Please carefully review your shipping address for completeness and accuracy before completing your order.

Orders will be shipped using a shipping carrier suitable for the respective shipment.

Where tracking is available for an order, the customer will receive the relevant tracking information electronically after the order has been shipped.

Partial Deliveries

If an order contains multiple items, they may be delivered in separate shipments where necessary and reasonable for the customer.

Customers will not incur any additional shipping costs as a result of partial deliveries.

Delivery Delays

Despite careful planning, delays may occur in exceptional circumstances, for example due to unusually high order volumes or delays experienced by the shipping carrier.

If we become aware of a significant delay, we will inform the affected customer using the email address provided with the order.

The customer's statutory rights in the event of a delivery delay remain unaffected.

Shipping Risk

For orders placed by consumers, Novellisse bears the shipping risk until the goods are handed over to the customer or to a person authorized by the customer to receive them, unless otherwise provided by law.

Damaged Shipments

If a shipment arrives visibly damaged, you may contact us as soon as reasonably possible.

Whenever possible, please provide:

• Your order number

• A brief description of the damage

• Photos of the damaged product

• Photos of the shipping packaging

This information helps us process the matter more efficiently.

Failure to report damage immediately, or a delayed report, does not affect your statutory warranty rights.

Undeliverable Shipments

If an order cannot be delivered due to an incorrect or incomplete shipping address, we will attempt to contact the customer using the contact information provided with the order.

Please therefore ensure that the information provided when placing your order is current and accurate.

Returns

Information regarding withdrawal, free returns, exchanges, and refunds can be found in our Return and Refund Policy.

Contact

If you have any questions regarding shipping or delivery, you can contact us at:

Novellisse
Owner: Skylar Morgan
An der Stadtautobahn 29
18055 Rostock
Mecklenburg-Vorpommern
Germany

Phone: +49 175 1291529
Email: support@novellisse.com